Good customer service is critical to small business success. But it's not just saying please and thank you. Customer service entails everything from creating a welcoming environment to deescalating irate patrons. In this class, business owner and sommelier, Nicky Krost, shares the lessons she's learned from years in hospitality. This workshop is a good fit for employers, managers, and employees. Come learn how you and your business can put its best foot forward.